Knowledge Base Homepage
Go to your teacher account
Knowledge Base Homepage
Go to your teacher account
About Rockerbox
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Access your Teacher Dashboard?Update your teacher display name, password, and registered email addressAdd new pupils to your classDownload pupil login cardsControl the Accessibility and Translation Toolbar and Read Aloud features for my pupils?Switching the Read Aloud feature on and off for individual pupilsUpdating topics and texts your pupils have access toSchedule a reading activity for your pupilsPrint stories from Rockerbox NewsComprehension data from Rockerbox quizzesDownloading Pupil Progress DataCan I view when a pupil last accessed Rockerbox News?How do I remove a pupil from my class?I'm having trouble accessing my Teacher PortalHow does the Copper level compliment my phonics programme?Help and Support
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Inclusive Teaching and Learning
What are the Benefits of Non-Fiction for English Language LearnersHow to encourage broad reading across your curriculumHow Can I Help a Pupil with Autism Avoid Tech Fatigue?How Rockerbox News can support your journey to becoming a UN Rights Respecting SchoolHow to Use Rockerbox News for Reciprocal Reading InterventionsWhat is the Jade reading level?Supporting Reading with Widgit SymbolsRockerbox News Question CardsBlank's Levels of QuestioningColourful Semantics with Rockerbox
Boost Reading Enjoyment
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Rockerbox Reading Ladders Lessons
What is Rockerbox Reading Ladders?How to Use the Rockerbox Reading Ladders Lesson PlansHow Can I Make Rockerbox Reading Ladders Accessible for All My Students?Do my pupils need a Rockerbox News account to use the Reading Ladders programme?How can I request Rockerbox Reading Ladders Topics and Themes?

I'm having trouble accessing my Teacher Portal

We're sorry you're having trouble accessing your Rockerbox news account and know it must be frustrating. Normally one of these quick steps will help you to solve the problem.

 

If you're having trouble accessing your Rockerbox News account, try these simple steps to solve the problem. If you'd like us to guide you through these steps or they don't fix the issue you're having, please email info@myrockerbox.com or give us a call on 0800 644 8890. We will help you identify the issue and escalate it to our development team for speedy support.

Incorrect Password

If the system is flagging that you've entered an incorrect password, follow these steps to reset your password.

  • Click here and enter your school email address
  • This will trigger a password reset email
  • If you don't receive the email or don't have access to your registered email address, send us a quick message and our customer service team will be happy to reset your password on your behalf.

Incorrect Email Address

If the system is saying that your account doesn't exist, we may have an incorrect email address for you. Please contact us for support:

Email: info@myrockerbox.com

Call: 0800 644 8890

Teacher Portal Not Loading

If you can log into your account but you're seeing a blank screen, you might need to refresh your browser. We are regularly improving our platforms and and a blank screen often means that you're not accessing the latest version of your account.

Step 1: Completely close and restart your browser

Sometimes your browser might just get itself in a twist. Here at Rockerbox News HQ, it happens to us when we have too many tabs open or haven't restarted the application for a while.

Close down all your browsers and start again. This might be just the reset it needs.

 

Step 2: Clear your browser history

If you've logged into Rockerbox News but you're faced with a frozen screen, 'Profile not found' or a spinning wheel that won't load, it might be that your device is trying to access an old version of the system. Follow these steps to clear your browser history. Your browser will then access your account through the latest version of the Rockerbox News platforms.

  • Clear your browser history on Chrome
  • Clear your browser history on Microsoft Edge. If you're an Edge user please clear your Rockerbox News history on all the browsers you've accessed Rockerbox News from before. Edge syncs across them all.
  • Clear your browser history on Safari

Download a support guide here.

 

Step 3: If you're still having trouble, give us a call!

Email: info@myrockerbox.com

Call: 0800 644 8890

Whitelisting

Whitelisting is a cybersecurity program that permits only a pre-approved list of applications, programs, websites, IP addresses, email addresses, or IP domains to run on your protected network and devices. You can only access certain applications once you have received approval from the administrator. Anything outside of the list will be denied access.

Please ask your IT department to add the Rockerbox platforms to your approval list:

1. https://teachers.myrockerbox.com

2. https://students.myrockerbox.com

3. The Rockerbox apps if you will be using them on tablets, iPads, or Chromebooks

 

 

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